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Client Experience Coordinator

Shani Evans

Shani brings warmth and dedication to every client interaction, driven by a genuine passion for supporting individuals on their health journeys. She strives to ensure each person feels heard, valued, and cared for from the moment they arrive. With a strong foundation in both healthcare and customer service, Shani excels at creating a reassuring environment where clients feel calm and confident. She is skilled in facilitating clear, respectful communication between diverse clients and clinicians, managing multiple priorities with ease, and delivering exceptional service in fast-paced settings. Her people-first approach, combined with her ability to work effectively under pressure, ensures every client receives the compassionate, individualized attention they deserve.

Shani graduated from the University of Bath in 2023 with a Bachelor’s Degree (Honours) in Health and Exercise Science. Her education provided a strong scientific foundation that informs her client-centered approach today. Following graduation, Shani gained valuable clinical experience in the Speech and Language Therapy sector within the National Health Service (NHS) in the UK, where she supported caseloads and improved team efficiency. Her background also includes extensive experience in customer service and learning support for children, equipping her with exceptional skills in managing families under stress while maintaining a positive atmosphere.

Outside the clinic, Shani maintains an active outdoor lifestyle including climbing and hiking. She also enjoys photography, baking and exploring new recipes. She is a former representative player for the Welsh Women’s Open Touch Rugby Team, competing in both European and World Cup tournaments.

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We would like to acknowledge, with gratitude, that Harrison Healthcare operates on the traditional, ancestral, and unceded territories of many Nations. In Vancouver, we acknowledge the Musqueam, Squamish, and Tsleil-Waututh Nations. In Calgary, we acknowledge the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe (Stoney) Nakoda Nations, and the Métis Nation (Region 3). In Toronto, we acknowledge the Mississaugas of the Credit, the Anishnaabeg, the Haudenosaunee, and the Huron-Wendat peoples, whose shared territory is covered by the Dish with One Spoon Wampum Belt Covenant and Treaty 13. With appreciation, we recognize that these lands have been stewarded by these Indigenous communities since time immemorial and continue to be home to many diverse First Nations, Inuit, and Métis peoples.
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