Hanna brings warmth, empathy, and a deeply personal approach to every client interaction, ensuring they feel truly heard and cared for from the very first moment. She understands that exceptional healthcare begins with seeing the person before the client. By getting to know new people and building trust, she guides them through their healthcare journey with compassion and clarity. What brings her the greatest joy is witnessing the visible relief when clients realize they are genuinely being listened to—watching the weight of healthcare anxiety lift and transform into curiosity and empowerment.

Hanna graduated from Massey University in New Zealand in 2021 with a degree in Psychology. Her diverse professional background has equipped her with exceptional skills in client advocacy, onboarding support, and optimizing the client experience. Her healthcare experience includes working in a residential mental health and respite facility, where she supported a multidisciplinary team and ensured clients received excellent care while they were in their care. Outside of healthcare, Hanna has worked in other fast-paced, collaborative environments. She is skilled in handling sensitive information, navigating complex conversations, and adapting to high-pressure situations, all while maintaining excellent attention to detail, premium service delivery, and fair resolution processes.

Hanna enjoys hiking in the mountains, horseback riding, travelling, and trying new foods—all of which she loves sharing with her friends. In the past, she was an accomplished songwriter, recognized as New Zealand’s Songwriter of the Year in 2012 by APRA AMCOS. Nowadays, whenever possible, you’ll find her at a live sports game, enthusiastically cheering for her local team.